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Skyler Ji
Inspired by Human Behavior Customer (feel free to comment if you want to expose yourself)!
  • users impacted + frequency
  • separating between hard issues (i.e. bugs) vs soft issues (i.e. ui/ux improvements)
  • being able to close, delete tickets should be in line -not at top
  • would be good to be able to change status, priority, etc.
  • you should just play the first video by default and go directly to the related timestamp
  • reemphasis on first seen vs last seen being useful
  • would like a summary of the associated email accounts impacted
  • nice to have would be ability to leave a comment on the ticket